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Frequently Asked Questions

Don't see your Question? Please ask Provider during initial session.
Is my information safe and private?

We operate using a HIPAA compliant technology system. Records are securely stored and are only released if authorized by patient or required by law

What payment methods do you accept?

All major credit cards are accepted. A credit card must be kept on file to hold scheduled appointments. Insurance is now accepted. Click link below to verify that we are in your network. Verify Insurance Here

What happens if I have to cancel the visit?

Appointments must be cancelled 48 hours before the scheduled appointment. Missed appointments (including those cancelled within 48 hours) will be charged a fee of $85 to the credit card on file.

Do you offer therapy services?

Therapy services are not offered at this time. Referrals will be provided upon request or per Provider’s recommendation.

What Ages do you treat?

Adults  (Ages 18+)

Do you offer in-person visits?

Visits will be conducted via HIPAA Compliant Video only. In-person visits may be offered in the future and more information will be provided at that time.

Is there a Medication policy?

Controlled Substances are not offered through this platform. Refill requests will be completed within 24-48 business hours, with exception of weekends and holidays. After filling last refill be sure there is a follow-up visit scheduled prior to next refill.

How do I contact Provider between sessions?

The Provider is often not immediately available by telephone. Please leave a secure message through the SPRUCE APP . Allow Provider 24 business hours to respond, with exception of weekends and holidays. For Emergencies:  CALL 911, Georgia Crisis and Access line 1-800-715-4225, or present to nearest Emergency Room to be evaluated by a Psychiatric Provider.

Is there a fee to complete forms?

Fees range from $50-150 depending on length of forms.  Examples include Mental Physical exams, Work/School Accommodation letters, etc. Short term FMLA will only be completed for established patients with minimum of 3 previous visits with Provider. Long-term disability may be considered for established patients with minimum of 6 previous visits with Provider. Form completion will be determined at Provider’s discretion.

What is SPRUCE?

Spruce is a HIPAA compliant platform used to send secure messages between Patient and Provider. See “Spruce for Clients” tab for instructions on how to access the Spruce App.